e-Commerce Innovation IT Manager

Altria Client Services

Richmond, Virginia

8/22/2018 5:08:21 AM


Information Systems



We are currently seeking a e-Commerce Innovation IT Manager to join our Digital Marketing Services Delivery Team in Richmond, VA. The successful candidate will be responsible for driving and managing client’s e-commerce strategy and implementation, providing thought leadership and process improvement for clients e-commerce and omni-channel strategy and implementation.

Specific accountabilities include:
• Developing big, disruptive ideas deeply rooted in customer insights, through strategic and creative thinking
• Providing price estimates and delivery dates for the support and development of projects
• Providing analysis and recommendations for technology risks and potential issues
• Conducting periodic reviews with partners on SLA’s, performance metrics, escalations, change requests and improvement plans
• Participating in the high level technical solution and design during the implementation phase with the goal of providing reliable, stable and operationally sound applications that meet business requirements
• Managing a team of 3-4 people

Specific Skills

Qualifications include:

• Bachelor’s degree
• 10+ years of relevant professional experience
• 5+ years of experience in e-commerce and omni-channel commerce
• Experience with digital marketing or web analytics
• Ability to confidently express a point of view
• Five plus years’ experience in e-commerce and omni-channel commerce
• Experience with Magento, and Hybris preferred
• Experience with digital marketing or web analytics
• Experience with search engines and search technologies
• Experience in Agile development methodology preferred
• Awareness/experience in DevOps a plus
• Ability to articulate business value of e-commerce investments/projects and collaborate with partners and cross functional groups during implementations
• Strong communication skills with the ability to manage client expectations through both formal and informal communication channels
• Strong project management abilities; able to prioritize and manage multiple projects simultaneously under tight time constraints and within budget parameters.
• Exceptional interpersonal skills, and relationship management abilities to get things done across a large, complex organization
• Ability to manage priorities and cross-functional teams

Altria is a Fortune 200 company, proud to call Richmond, Virginia our home. Our companies which have been the undisputed market leaders in the U.S. tobacco industry for decades include some of the most enduring names in American business: Philip Morris USA, the maker of Marlboro cigarettes, and U.S. Smokeless Tobacco Company, the maker of Copenhagen and Skoal. We also own John Middleton, manufacturer of Black & Mild cigars, Nat Sherman, a super-premium cigarette and cigar business and Nu Mark, an innovation company which makes e-vapor products like Mark Ten. We complement our total tobacco platform with Ste. Michelle Wine Estates, a collection of distinctive wine estates and maker of Chateau Ste. Michelle, and our significant equity investment in Anheuser-Busch InBev – the world's largest brewer.

Altria Client Services’ role is to help Altria Group and its operating companies responsibly meet their business goals by providing the high quality services they require in a financially disciplined way. At Altria Client Services, we recognize that our people are the reason we achieve our business goals. We believe in developing the leadership potential of our employees by providing them with opportunities for training, development and advancement.

In addition to the opportunity to apply and develop your skills toward key business objectives, we offer an excellent compensation package including a competitive base salary, comprehensive health/vision/dental insurance, participation in our incentive compensation and deferred profit sharing programs as well as a relocation assistance package.


Each Altria company is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class.

Richmond, VA - Virginia


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