Sensory Products Consumer Researcher/Sensory Scientist

Altria Client Services

Richmond, Virginia

8/30/2018 4:50:51 AM


Consumer Insights Engagement



We are currently seeking an experienced Sensory Product Consumer Researcher/Sensory Scientist to join our Consumer Insights and Engagement team in Richmond, VA. The selected candidate will play a key role in managing, designing and executing research studies designed to produce actionable consumer insights supporting product development and research.

Specific accountabilities include:

• Providing the voice of the consumer in product business decision making.
• Collaborating with cross functional teams to clearly define the sensory research strategy, scope of work for product research, and deliverables.
• Conducting research projects through definition of research objectives, selection of appropriate research methodologies and supplier, development of participant inclusion/exclusion criteria, product preparation details, discussion guide, survey questionnaire, statistical analysis plan and other supplier deliverables.
• Analyzing and interpreting study data to provide actionable insights from consumer product research to impact strategic business plans. Ensuring that the primary research questions are answered by the research.
• Sharing key learnings from research studies conducted and aid in the strategic interpretation of data. Clearly articulates study objectives and findings through written and oral communication.
• Serving as a strategic partner to internal account leads by making recommendations to the clients based on research findings.
• Managing multiple priorities and projects in a rapidly changing environment. Coordinating and documenting research procedures and processes, which may include study materials, products/samples for assigned projects in addition to the data collection process.
• Maintaining and tracking product research budget.
• Enhancing the sensory product infrastructure through new practices and methodologies

Specific Skills

Qualifications include:

• A minimum of 3 years of professional experience in consumer product research (preferably in a consumer goods company).
• A Master’s Degree in Food Science, Social Sciences, Marketing Research or relevant scientific field. PhD is highly desirable.
• A deep knowledge of one of the following technical areas: sensory evaluation methods (discrimination testing, descriptive analysis etc.), statistics (experimental design, hypothesis testing etc.), psychology, qualitative and quantitative consumer research methods.
• Experience in consumer product research including survey design, methodology strengths and limitations, and how to best address business questions.
• Scientific approach to product research with the demonstrated capability to deliver insights at a pragmatic level required by business.
• Strong analytic and critical thinking skills.
• Capacity to work with both departmental and cross-functional teams efficiently.
• Excellent written, oral and presentation skills.
• Creative in approach and mindset, strong experience and insight into new product development a plus.

Altria is a Fortune 200 company, proud to call Richmond, Virginia our home. Our companies – which have been the undisputed market leaders in the U.S. tobacco industry for decades – include some of the most enduring names in American business: Philip Morris USA, the maker of Marlboro cigarettes, and U.S. Smokeless Tobacco Company, the maker of Copenhagen and Skoal. We also own John Middleton, manufacturer of Black & Mild cigars, Nat Sherman, a super-premium cigarette and cigar business and Nu Mark, an innovation company which makes e-vapor products like Mark Ten. We complement our total tobacco platform with Ste. Michelle Wine Estates, a collection of distinctive wine estates and maker of Chateau Ste. Michelle, and our significant equity investment in Anheuser-Busch InBev – the world's largest brewer.

We recognize that our people are the reason we achieve our business goals. We believe in developing the leadership potential of our employees by providing them with opportunities for training, development and advancement.

In addition to the opportunity to apply and develop your consumer insight skills toward key business objectives, we offer an excellent compensation package including a competitive base salary, comprehensive health/vision/dental insurance, participation in our incentive compensation and deferred profit sharing programs as well as a relocation assistance package.


Each Altria company is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class.

Richmond, VA - Virginia


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