Senior Specialist Quality Compliance

Altria Group, Inc. - Richmond, Virginia

8/10/2018 5:07:36 AM
Regulatory Affairs

We are currently seeking a Sr. Specialist Quality Compliance in our Product Quality Investigations group in Richmond, VA. The successful candidate will be responsible for providing guidance and technical support to Altria’s operating companies related to the investigation, documentation, and disposition of Product Quality Incidents (PQI’s). The incumbent will be expected to work collaboratively with the operating companies and support functions to provide resolution to a variety of product quality issues. The incumbent will be expected to apply a broad based knowledge of quality operations and FDA related regulatory compliance in order to resolve these quality issues.

In addition to supporting Altria’s operating companies in the resolution of product quality issues, the incumbent will be expected to provide trending, analysis, and escalation of consumer complaints. They will also need to have the ability to lead and manage enterprise wide ALCS Regulatory Quality Compliance (RQC) initiatives.

Specific accountabilities include:
• Reviewing and providing guidance as needed to Altria’s operating companies related to the investigation, documentation and potential impact of product quality issues.
• Providing disposition authorization for escalated PQI’s.
• Identifying and escalating internal and external situations which may pose quality/compliance risks that may adversely affect business operations.
• Participating in the development of Altria-wide Factory Conformance Analysts through training and/or mentoring to increase the overall organizational capability.
• Providing trending, analysis, and reporting related to Altria’s operating companies product quality issues.
• Ability to formalize ALCS RQC initiatives and lead cross functional teams to execute them.

Specific Skills

Qualifications include:
• A Bachelor’s Degree in a Physical Science, Engineering or a related field.
• A minimum of 4+ years relevant experience in quality systems and product quality incident investigations.
• Proficient in fundamental Quality Systems practices in FDA regulated industries (tobacco, pharmaceuticals, medical devices or dietary supplements).
• Detail-oriented with strong analytical, problem solving and organizational skills.
• Ability to provide guidance and recommendations to all levels of management.
• Strong written, verbal and presentation skills along with demonstrated ability to collaborate with others.
• The ability to perform assignments in an independent and autonomous manner with minimal direct supervision.
• Ability to utilize various computer software to include: TrackWise, Word, Excel, PowerPoint and Outlook.
• Ability to perform the duties of a general office environment. Ability to routinely travel to manufacturing facilities up to 20-25% throughout the year (domestic and international).

Altria is a Fortune 200 company, proud to call Richmond, Virginia our home. Our companies which have been the undisputed market leaders in the U.S. tobacco industry for decades include some of the most enduring names in American business: Philip Morris USA, the maker of Marlboro cigarettes, and U.S. Smokeless Tobacco Company, the maker of Copenhagen and Skoal. We also own John Middleton, manufacturer of Black & Mild cigars, Nat Sherman, a super-premium cigarette and cigar business and Nu Mark, an innovation company which makes e-vapor products like Mark Ten. We complement our total tobacco platform with Ste. Michelle Wine Estates, a collection of distinctive wine estates and maker of Chateau Ste. Michelle, and our significant equity investment in Anheuser-Busch InBev – the world's largest brewer.

Altria Client Services’ role is to help Altria Group and its operating companies responsibly meet their business goals by providing the high quality services they require in a financially disciplined way. At Altria Client Services, we recognize that our people are the reason we achieve our business goals. We believe in developing the leadership potential of our employees by providing them with opportunities for training, development and advancement.

In addition to the opportunity to apply and develop your skills toward key business objectives, we offer an excellent compensation package including a competitive base salary, comprehensive health/vision/dental insurance, participation in our incentive compensation and deferred profit sharing programs as well as a relocation assistance package.


Each Altria company is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class.

Richmond, VA - Virginia

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